Role of Feedback for Improvement

Providing staffers with constructive feedback can help improve overall performance and productivity. It can also create an effective channel for communication and help employees increase skills and knowledge, improving job satisfaction and reducing turnover. The way feedback is structured and delivered can have an impact on its effectiveness.

Communicating Expectations

  1. Giving feedback, through formal reviews and everyday interaction, can provide an opportunity to communicate your expectations to staffers. This reduces the potential for miscommunication, poor performance, low productivity or errors. For example, an informal form of feedback would be saying to a staffer in passing, “Great work on that phone call with the irate customer. Next time, end your call by giving the caller your direct extension in case they have any more problems in the future.” More formal feedback would be a sit-down private conversation to discuss specific performance issues.

Inviting Input

  1. Asking employees to provide you with feedback is a way to assess your management style and gauge employee morale. Be specific in soliciting input, asking employees what you can do to help them be more productive, effective or satisfied in their roles. This lets staffers know you’re on their side and looking for proactive ways to improve the workplace dynamic for everyone’s benefit. In this instance, the role feedback plays for improving the work environment is based on how you solicit and respond to employee input.

Evaluating Performance

  1. Performance evaluations give you the opportunity to give feedback related to pre-established goals and objectives. These can be related to specific performance measurements such as revenue generation or sales quotas, or can be more subjective, such as evaluating teamwork and attitude. The session can also be used to establish new goals for improving performance in the coming evaluation period. Be specific with staffers on what needs improvement. It’s not enough to tell someone they need to be a better teammate; instead, focus on things such as communication skills, meeting deadlines and collaborating.

Giving Positive Reinforcement

  1. Providing staffers with feedback by praising their performance can encourage continued productivity and good work habits. Give employees specific examples of ways in which their performance has been exceptional or benefited the company in a particular way. This positive interaction can boost spirits and let employees know their contributions are valued and appreciated. It can also improve already-solid performance and encourage lower performers to step up their games.