How to Deal with Criticism in the Workplace
Criticism in the workplace can be constructive if an individual is pointing out concrete inefficiencies and offering suggestions for positive improvements; or criticism can be destructive, when one person tears down and negatively critiques the actions of others while offering no suggestions for positive improvement. To effectively deal with the latter requires forethought and a calm demeanor.
-
1.
Listen objectively to the criticism being leveled and assess whether there is any truth to the critique. If someone claims you are always late, never meet deadlines, turn in sloppy work or fail to fully contribute to team projects, consider whether this is an accurate claim. If it is, acknowledge your faults and take active steps to resolve these deficiencies in your performance.
-
2.
Object calmly to false negative criticism by backing up your objections with solid evidence. If someone claims you are always late, and this is an untrue statement, ask for an example of a specific instance. If you are criticized for never meeting deadlines, again, ask for specific examples and review project calendars with those making the claim. If you feel you do make an effort to contribute to team projects, ask what, specifically your colleague or manager believes you are failing to do and discuss different perceptions of the role team members play in approaching a group project.
-
3.
Keep your temper in check when responding to criticism. You may find it easier to avoid a discussion when you are frustrated or angry. Instead, call a meeting with the individual criticizing you when you can both calmly focus on the issues at hand.
-
4.
Employ the help of a manager or human resources professional to address criticisms you don't feel you can address or resolve on your own. Often, a neutral third party can diffuse anger and provide an outside perspective, as well as offer suggestions for compromise and conflict resolution.
References
Resources
Tips
- Effective businesses have policies in place outlining ways in which employees should ideally interact with one another to critique or call into question the performance of others. Fostering an atmosphere of mutual respect among co-workers can help create a cohesive and productive workplace.
Writer Bio
Lisa McQuerrey has been a business writer since 1987. In 1994, she launched a full-service marketing and communications firm. McQuerrey's work has garnered awards from the U.S. Small Business Administration, the International Association of Business Communicators and the Associated Press. She is also the author of several nonfiction trade publications, and, in 2012, had her first young-adult novel published by Glass Page Books.